PRIVACY NOTICE

Amilo International Pte. Ltd. and its subsidiaries operating under the brand Amilo (hereinafter called “Amilo”) is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process. In the following, we explain what information Amilo collects when you visit our website and how this information is used.

PERSONAL DATA

Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity, such as favorite websites or number of users of a site, is not considered personal data.

WHO IS RESPONSIBLE?

This Privacy Notice applies for the data processing carried out by Amilo International Pte. Ltd.
If you have queries with regard to the processing of your personal data, information requests, suggestions or complaints, please contact us at:
Amilo International Pte. Ltd.
391B Orchard Road, #22 Ngree Ann City, Singapore 238874.
dataprivacy@amilo.co

VISITING OUR WEBSITE

Amilo is committed to preserving the privacy of users of our websites. When you visit our web pages, our web servers always temporarily save for connection and set up and security purposes the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the IP address of your device, the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request.

The legal basis for the processing of the aforementioned data categories is Art. 6 (1) (a) of the European General Data Protection Regulation (GDPR). Due to the said purposes, in particular to guarantee security and a smooth connection setup, we have a legitimate interest to process this data.

The web tracking data will be stored for a period of 36 months and then automatically deleted. Furthermore we are using cookies, tracking-tools and targeting measures. You will find more details hereto below "Use of Web Tracking", "Use of Cookies" and "Use of Google Adwords".

As far as you have enabled geo localization functions in your browser, respectively in your operating system we will use this data to offer you location-based services (e. g. location of the nearest branch, packing station etc.). We will not use this data for any other purpose. If you disable this function your data will be deleted in due time.

PERFORMANCE OF A CONTRACT

For contractual reasons, we also need personal data to provide our services and comply with the obligations arising from contractual agreements concluded with you. This data is used e. g. for performing a (shipment) contract, managing customer data, handling payments and, as the case may be, assessing creditworthiness. Certain shipment data will also be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.
The legal basis is usually Art. 6 (1) b) GDPR since the processing is for the performance of acontract to which you are a party.

PROCESSING FOR ADVERTISING PURPOSES

If you are an existing customer of Amilo, your postal data (e.g. name, address) will be processed to contact you in order to provide you with the latest information about our offers, news, products and services. Apart from an existing consent, we will process your e-mail address exclusively in order to provide you with information regarding Amilo own and similar products.

Legal basis for the aforementioned processing is Art. 6 (1) f) GDPR. The processing of customer data for own direct marketing purposes is regarded as carried out for a legitimate interest.

You have right to object at any time to the said processing. To exercise your right, simply get in touch with us by using the contact details mentioned under "Who is Responsible".

If you register for one of our newsletters, we are entitled to use your e-mail address for this purpose. You may unsubscribe from the newsletter at any time by clicking the relevant link at the bottom of the newsletter.

In case you file an objection or unsubscribe from our newsletter services the respective data will be blocked, respectively deleted and no longer be processed for such purposes.

ONLINE PRESENCE AND WEBSITE OPTIMIZATION

We use tracking software to determine how many users visit our website and how often. We do not use this software to collect individual personal data or individual IP addresses. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.

USE OF COOKIES

"Cookies" are small files that enable us to store information related to your machine and you, the user, specifically, while you visit one of our websites. Cookies help us to determine how frequently our internet pages are accessed as well as the number of users. And they help us configure our offers so that they are as convenient and efficient as possible for you.

On the basis of Art. 6 (1) f) GDPR, we are using "session cookies" in order to optimize our website and to guarantee and convenient and undisturbed user experience. These cookies are stored exclusively for the duration of your visit to our internet pages. They are automatically deleted when you close your browser.

In addition, we use "persistent cookies" for retaining information about visitors who repeatedly access one of our internet pages. The purpose of using cookies is to be able to offer you optimal user guidance as well as to "recognize" you and thus be able to present (as much as possible) diversified internet pages and new contents during repeated use.

Generally, we do not create an individual profile of your online activities. The content of a persistent cookie is limited to an identification number. Name, email address, IP address, etc., are not saved on the majority of our sites.

SHARING TOOLS: THIRD PARTY COOKIES

Amilo may use embedded “share” buttons on its websites. These make it easy for visitors to bookmark and share content through their favourite social networks. When you click on one of these buttons, a cookie may be set by the service you have chosen to share content through. Amilo does not control the use of these cookies and you should therefore check the relevant third party’s website for more information.

THIRD PARTY COOKIES IN EMBEDDED CONTENT

Please note that on some pages of our websites you may notice that cookies have been set that are not related to Amilo. When you visit a page with content embedded from, for example, YouTube or Vimeo, these service providers may set their own cookies on your web browser. Amilo does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.

HOW TO MANAGE COOKIES/RIGHT TO OBJECT AND TO OPTOUT

Using our products and services without cookies is also possible. In your browser, you can deactivate the saving of cookies, limit them to particular websites, or set the browser to notify you when a cookie is sent. You can also delete cookies from your PC hard drive at any time (file: "cookies"). Please note that in this case you will have to expect a limited page presentation and limited user guidance.
Most web browsers allow some control of most cookies through the browser settings

SOCIAL-MEDIA-PLUG-INS

On our website and in accordance with Art. 6 (1) f) GDPR we are using social-media-plug-ins (like facebook, google+, twitter etc.) in order to promote our brand, products and services and to get in touch with our customers. Therefore these advertising purposes are regarded as carried out for a legitimate interest. It is the responsibility of the respective social-media provider to be in line with all applicable laws and regulations.

WILL MY DATA BE PASSED ON

Amilo does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given explicit consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products.

External service providers that process data on our behalf are contractually obliged to maintain strict confidentiality as per Art. 28 GDPR. Amilo retains responsibility for safeguarding your information in such circumstances. The service providers follow the instructions of Amilo, and this is guaranteed by technical and organizational measures, as well as by means of checks and controls.

WHAT ARE MY DATA SUBJECT'S RIGHTS?

Apart from the right to obtain, you have the following rights:

1. You can request information as to what personal data is stored
2. You can request that we correct, delete or block your personal data provided these actions are permitted by law and in compliance with existing contractual conditions.
3. You can request to receive personal data you have provided in a structured, commonly used and machine-readable format.
4. You may lodge a complaint with the supervisory authority. To find your competent data protection authority, please click here

Right to object

The right to object applies for all processing of personal data which is based on Art. 6 (1) f) GDPR. To exercise your right, simply get in touch with us by using the contact details mentioned under "Who is Responsible".

HOW ABOUT DATA SECURITY

Amilo takes all of the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the Amilo servers if your browser supports SSL. Should you wish to contact Amilo by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend you send us confidential information only by post.

CHANGES TO PRIVACY NOTICE

Amilo reserves the right to change its Privacy Notice at any time with or without prior notice. Please check back frequently to be informed of any changes. By using Amilo's websites you agree to this Privacy Notice.
This statement was last updated on 23 July 2022.

ALERT ON FRAUDULENT EMAILS

We strongly encourage you to be on the alert for fraudulent emails sent by malicious third parties falsely claiming the Amilo brand and name. These unauthorised emails often bear images such as official-looking logos to mislead recipients.

False Payment Notice

In most cases, these emails solicit for payment to be made by online shoppers for the delivery of consumer goods purchased over the Internet.

Please be advised that Amilo does not request direct payment from online consumers. Amilo only collects money due for shipping arrangements made between a consigner and a consignee.

A receiver is still obligated to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery. Amilo accepts no responsibility for any costs, charges or payments incurred as a result of fraudulent activity.

SPAM

If you receive an email requesting you to open an email attachment in order to confirm a delivery by Amilo, this email is fraudulent and the attachment may be a computer virus.

Phishing

You should be wary of emails appearing to be from Amilo, but requesting personal information such as username, passwords, bank account or credit card details. These phishing emails might include links that direct you to a spoofed website or online form where you are asked to enter personal information.

If a link appears suspicious, please do not click on it.

In general, Amilo recommends not opening attachments or clicking on links in emails identified as being “from” Amilo, if one or more of the following is the case:

1. You are not doing business with Amilo
2. The email is asking for personal or confidential information
3. The email contains suspicious-looking links or attachments
4. You are instructed to open an attachment for more details